PREPARE WELL FOR EXAM WITH REAL AND UPDATED SALESFORCE SERVICE-CLOUD-CONSULTANT DUMPS PDF

Prepare Well For Exam With Real And Updated Salesforce Service-Cloud-Consultant Dumps PDF

Prepare Well For Exam With Real And Updated Salesforce Service-Cloud-Consultant Dumps PDF

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Salesforce Certified Service cloud consultant Sample Questions (Q116-Q121):

NEW QUESTION # 116
A business-to-consumer (B2C) company wants to decrease service costs. Currently, customers pay invoices and update their contact Information by mailing paper payslips back to the company.
What is the recommended solution to meet the requirements?

  • A. Einstein Bots with check processing
  • B. Service Cloud Voice with Tele-pay
  • C. Experience Cloud with payment processing

Answer: C

Explanation:
To decrease service costs and modernize the process of paying invoices and updating contact information, implementing an Experience Cloud site with integrated payment processing capabilities is recommended. This allows customers to manage their accounts and transactions online, reducing reliance on paper-based processes and enhancing overall efficiency.


NEW QUESTION # 117
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?

  • A. On-Demand Email-to-case
  • B. Standard email to case
  • C. Omni channel routing
  • D. Web to case forms

Answer: A


NEW QUESTION # 118
Cloud Kicks (CK) has a service performance aasnboard to marage .ts entire support organization. Now, CK would like to understand performance from different perspectives, such as by product Hne or case close date quarter.
What is the recommended solution to meet the requirements'

  • A. Configure e deshboerd refresh schedule.
  • B. Ensure View All Data is not assigned to users.
  • C. Add multiple Dashboard Filters.
  • D. Use a Dynamic Dashboard based on running user.

Answer: D


NEW QUESTION # 119
Universal containers is implementing salesforce knowledge and immediately wants to begin building a
repository of frequently asked questions(FAQ) encountered by contact center agents. How can this be
accomplished?

  • A. Create an FAQ article type and enable the submit articles feature on the case close page layout.
  • B. Enable ideas for contact center agents and have them submit FAQ articles at the time a case is closed.
  • C. Define a data category called FAQ and assign category visibility to users in the contact centre role.
  • D. Create an FAQ article type and configure the enable suggested articles option in support settings.

Answer: A


NEW QUESTION # 120
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?

  • A. Define Case Auto-Response Rules.
  • B. Create a Process Builder with Scheduled Actions.
  • C. Establish Case Assignment Rules.
  • D. Configure Case Escalation Rules.

Answer: D

Explanation:
Case escalation rules are used to automatically escalate cases based on certain criteria, such as case age, priority, status, or owner. Escalation rules can trigger actions such as sending email notifications, assigning cases to queues or users, or changing field values. Case escalation rules are the best approach to notify Support Managers when a new case has been untouched for more than two business days. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up Escalation Rules


NEW QUESTION # 121
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